Policy

Refund Policy

This policy explains the refund window, cancellation rules, and how refunds are requested for gitroots purchases processed by Paddle.

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Summary

Last updated July 15, 2026

Refund window 14 days Eligible refund or withdrawal requests must be submitted within 14 days of the relevant transaction unless a longer mandatory consumer right applies.

Payment processor Paddle Paddle processes gitroots purchases as the authorized reseller and handles payment, subscription, and refund workflows.

Subscriptions Cancel anytime You may cancel a subscription so it does not renew after the current billing period.

Refund method Original payment Approved refunds are normally returned to the original payment method where possible.

Refund eligibility

14-day request period Refund requests for gitroots paid transactions must be submitted within 14 days of the transaction date. Submitting a request within this window does not guarantee a refund unless required by law or approved by Paddle.

Statutory withdrawal rights Consumers in jurisdictions with statutory withdrawal rights, including the EU, EEA, Switzerland, and the United Kingdom, may have a 14-day right to withdraw from eligible digital content or service contracts.

Digital access and usage Where allowed by law, the right to withdraw may not apply after gitroots access, digital services, downloads, provisioning, or other product benefits have started and the buyer consented to immediate access.

Technical or delivery issues If gitroots is not delivered, is materially defective, or persistent technical issues prevent access to the purchased service, contact gitroots support first so we can resolve the issue. If it cannot be resolved, Paddle may issue a refund in line with applicable consumer protection law.

Fraud or abuse Refunds may be declined where there is evidence of fraud, refund abuse, policy violations, chargeback abuse, or other manipulative behavior.

Subscriptions and renewals

Free trials No charge If your plan includes a free trial, cancel before the trial ends to avoid the first paid charge.

First payment 14-day review The first paid subscription transaction may be eligible for a refund request within 14 days, subject to Paddle's terms and applicable law.

Renewals Generally final Renewal payments are generally non-refundable unless required by law or approved by Paddle. Cancel before renewal to avoid future charges.

How to request a refund

1) Use Paddle links Receipt or portal Use the "View receipt" or "Manage subscription" link in your Paddle transaction confirmation email.

2) Submit request Paddle support You can also visit paddle.net and choose the refund request option.

3) Include details Transaction info Include the email used for purchase, transaction or invoice number, organization name, and reason for the request.

If your issue is product-specific, contact gitroots support first with your organization slug so we can investigate and help Paddle review the request.

Processing notes

Refund timing If a refund is approved, Paddle normally processes it to the original payment method where possible. Bank or card processing times may vary.

Access after refund If a refund is issued, access to the refunded gitroots subscription, plan, or purchased service may be cancelled or disabled.

Taxes Tax refund eligibility is handled by Paddle and may require valid tax exemption or registration documentation within Paddle's required timeframe.

Mandatory rights Nothing in this policy limits any non-waivable consumer rights or refund rights that apply in your country of purchase.

Policy updates We may update this policy from time to time. The version available on this page applies unless Paddle's Buyer Terms or mandatory law provide greater rights.